If you’re the one in your company who everyone calls when a printer is down or having a problem or if you’re the one who manages your printer service provider, here are some tips to help make the whole process easier!
Remember, your goals and your service provider’s goals are basically the same: quick response, professional business practices, reasonable rates, and getting the printer back up and running on the first visit whenever possible. With a little upfront information you can make sure that every service call goes smoothly and trouble-free.
One of the most important things that you can do to help ensure repair of your printer is done quickly and efficiently is to provide your printer service provider with all the necessary information upfront, before they hit your front door. It will help them to make sure they bring the right parts and/or tools with them on the first visit and avoid having to make a return trip. This simple step will go a long way in developing a good relationship with your service provider and improving your outcomes.
Before Placing a Call