Market Point's Tech Support Blog

If you’re the one in your company who everyone calls when a printer is down or having a problem or if you’re the one who manages your printer service provider, here are some tips to help make the whole process easier!

Remember, your goals and your service provider’s goals are basically the same: quick response, professional business practices, reasonable rates, and getting the printer back up and running on the first visit whenever possible. With a little upfront information you can make sure that every service call goes smoothly and trouble-free.

One of the most important things that you can do to help ensure repair of your printer is done quickly and efficiently is to provide your printer service provider with all the necessary information upfront, before they hit your front door. It will help them to make sure they bring the right parts and/or tools with them on the first visit and avoid having to make a return trip. This simple step will go a long way in developing a good relationship with your service provider and improving your outcomes.

Before Placing a Call
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In my previous post I wrote about Lexmark T-Series fusers in general. Now I’ll get more specific. In this post I’ll try to provide some, hopefully interesting, observances about individual model idiosyncrasies, challenges and opportunities.

Remember, I’m not trying to tell anybody how to troubleshoot. Nor am I claiming that all the information contained here is gospel. This is just some stuff I’ve noticed, experienced and talked with other techs about over the years. It’s information that’s worked for me. I hope it works for you.

At the outset I’d like to say that Lexmark fusers are ‘complicated simplicity’. I said in the last post that Lexmark hasn’t changed much of the basic design since the Optra S. That’s the ‘simplicity’. The ‘complicated’ enters the picture with the number of little variations within each model according the Type Number.

Let’s begin our fuser journey with the Lexmark T61x.  Continue Reading