Lexmark

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May 6, 2013

Lexmark introduces next-generation MX6500e to create complete, configurable MFP

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Lexmark recently announced its new Lexmark MX6500e Multifunction Option that expands the capabilities of the company’s award-winning workgroup monochrome printers to create a powerful multifunction system that meets customers’ demanding capture, copy and finishing needs.

“The MX6500e expands the high-end of our multifunction offering in a very meaningful way,” said Drew Zande, senior product marketing manager for the MX6500e. “It allows us to be much more flexible and responsive to challenging customer environments. This is a robust platform that allows our customers to improve productivity and simply processes.

Go to Lexmark’s blog  to learn more.

 

April 22, 2013

Lexmark named “Best Corporate Citizen” by CR Magazine

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For the third year in a row, Lexmark has been named to the 100 Best Corporate Citizens list. CR Magazine’s annual list recognizes the standout performance of public companies across the United States.

The 100 Best List documents 298 data points of disclosure and performance measures – harvested from publicly available information in seven categories: environment, climate change, employee relations, human rights, governance, finance and philanthropy.

Read more

 

March 26, 2013

Lexmark named 2013 Manufacturing Leadership 100 Award winner

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Lexmark stands out in this year’s Manufacturing Leadership 100 Awards, winning awards in three categories.The awards program honors the top 100 companies and individuals that are shaping the future of global manufacturing.

Lexmark was recognized in the following categories, which celebrate outstanding projects undertaken and completed by a manufacturing company:

  • Innovative Enterprise (Supplies Customer Escalation System)
    • Lexmark’s Supplies Customer Escalation System facilitates a more succinct, streamlined process for the Lexmark global supplies marketing teams and the Level 3 technical support teams to send customer feedback directly to our supplies product engineering teams and receive timely responses.
  • Operational Excellence (Juarez Pull Replenishment)
    • The Juarez pull replenishment system has enabled Lexmark to achieve a 37 percent reduction in finished goods inventory while improving our product availability by 63 percent.
  • Sustainability (Molded Pulp Cushions)
    • This innovative process converts the company’s own waste paper to new molded pulp cushions for packaging toner cartridges.

The 2013 Manufacturing Leadership 100 Award winners will be honored on May 15 following a summit in Florida.

Reposted from Lexmark News Blog

 

February 27, 2013

Lexmark T630 Series – Gray Background on Side or Across Whole Page

Posted by Market Point under Lexmark, Printer Tech Support Articles, Uncategorized | Tags: , , , , , , |
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Brian has talked about this briefly in an earlier post on this blog (see it here) but since I ran into this problem on a few machines recently I thought I would elaborate on this problem. On most machines the primary charge roller is located in the print cartridge so when you replace the cartridge you replace the charge roller. In Lexmark and Kyocera printers the charge roller is separate from the print cartridge; therefore, it doesn’t get replaced as often and has more opportunity to cause print related problems.

The charge roller puts a charge on the drum before the image is written to it. If the charge roller has too much build up or debris, like label glue, gets on the surface then the part of the drum unit that area touches doesn’t get properly charged and spots or gray background will result.

On Lexmark machines the charge roller is easily seen by removing the print cartridge and looking up in the cavity of the machine. It will be a light tan roller about a foot in length. The one I saw on the T630 I was working on looked OK but  (more…)

 

January 14, 2013

National Service Providers: From a Service Technician’s Perspective

Posted by Market Point under HP, Lexmark, Misc, Uncategorized | Tags: , , |
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A few years ago, after several changes in the company I work for, we were struggling to get new service leads. So I created a region-specific website designed to attract new business from the surrounding area. One of the things I didn’t count on was getting lots of calls from national service providers looking for technicians to provide service for their customers in our area. After dealing with several, I thought I’d share my experiences and insights on what to look for and what to watch out for.

For those of you unfamiliar with National Service Providers

The majority of the national service providers advertise on their websites that they have thousands of technicians, around the country who can provide service on any machine in any zip code.  When a customer calls and agrees to their services, the customer then waits for a call back with notification of when the tech will be out.  Typically, the national company checks their database for providers in the area or they get online and call around to local service providers to find a technician qualified to work on the machine. The local provider they find must be willing to do the work for a specific fee and within a designated period of time. Once the national service provider finds a local service provider to accept the call, the tech goes out and fixes the customer’s machine as a representative of the national service provider.

However, the above scenario is not always the case. Read More

 

November 5, 2012

Lexmark T65X Thumping and Intermittent Jams

Posted by Market Point under Lexmark, Printer Tech Support Articles, Uncategorized | Tags: , , , , , |
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First,change the fuser to see if that fixes the problem.  When replacing the fuser doesn’t fix the problem, check the main drive assembly fuser drive gear for wear. I have seen the teeth on the gear worn down to a point that the gear cannot drive the fuser and it starts bobbing up and down, creating a thumping sound and/or slight grinding noise.

This problem will also cause intermittent paper jams at, or by, the fuser.  The only thing to do at this point is to replace the main drive assembly [part #40X5749].
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This Lexmark troubleshooting tip courtesy of Bill Raymond, a service technician here at Market Point.

 

October 10, 2012

Service Manuals for Lexmark and HP Printers

Posted by Market Point under HP, Lexmark, Uncategorized | Tags: , , , |
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Service manuals are now available on the Market Point website (www.marketpoint.com).
Click here to access Lexmark Service Manuals
Click here for HP Service Manuals
Select the printer model and the service manual and it will open as a .pdf document.

From the Market Point website, select “Lexmark Service Manuals” or “HP Service Manuals” from the left navigation, under “Technical Resources”.  Select the printer model and the service manual and it will open as a .pdf document.

Within the service manual you will find:

  • Diagnostic and repair information
  • Parts diagrams
  • Parts number index
  • Plus preventive maintenance, safety and other helpful service information

We’re happy to make these resources available to you. Enjoy!

 

September 30, 2012

Lexmark T612 Laser Printer – Error Code 928 Service Erase Lamps

Posted by Market Point under Lexmark, Uncategorized | Tags: , , , , , |
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Start with checking the serial number label and look for the ‘B’. If it’s there, as I suspect it will be, you don’t have erase lamps. You’ll need to replace the High Voltage Power supply.

Continue Reading

 

September 18, 2012

If You’re Looking for Straight Answers on Managed Print Services, Know Which Questions to Ask!

Posted by Market Point under Lexmark, Uncategorized | Tags: , , , , |
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This recent post on the Lexmark News Blog will help you gain a better understanding of what to consider when looking at a Managed Print Solution.
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To grow, companies must improve the customer experience by better supporting the employees that service customers, wherever business is done. And a valuable way for companies to support their employees is via Managed Print Services.

Managed Print Services is a portfolio of software tools, custom solutions and strategies that can transform organization’s by going beyond overall print efficiency to deliver savings and optimize business processes.

The key to Managed Print Services is finding a provider who will empower your people to collaborate so they can do their best work and be more productive. So how do you select the right MPS partner for your needs?

Click on this link to watch the video by Gartner analyst, Ken Weilerstein, who discusses what you need to consider in selecting the right partner, with the right experience for successful MPS implementation across multiple environments around the globe.

 

May 31, 2012

Insights for Copier Technicians Making the Switch to Printers

Posted by Market Point under HP, Lexmark, Uncategorized | Tags: , , , , , , |
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Over the last few years it has become obvious that being only a copier technician is not enough. More and more service companies are requiring that their copier technicians work on printers, too. In this article, I will discuss why this has become the new trend and what I believe copier technicians can do to make this transition as smooth as possible. I went from being a computer, printer, typewriter, fax, and plotter technician to a copier tech and I’ve trained computer and copier techs to work on printers. I’m not saying I’m an expert in this field but I have noticed several things that copier techs tend to do and things that they have been able to implement to ease the transition into their new role.

Why are Copier Technicians now Becoming Printer Technicians?
Analog copiers used to break with pretty regular frequency. While copiers still tend to require repair more often than printers, new digital copiers tend to break less often. Copier dealerships in the past few years have either been forced to downsize their technicians because they don’t have enough work load or they explore new opportunities in printers and try to set upMPSprograms to handle all of their customers’ equipment needs.

Times are changing and dealerships that aren’t on board with expanding their service opportunities are falling by the wayside. Continue Reading

 

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