A few years ago, after several changes in the company I work for, we were struggling to get new service leads. So I created a region-specific website designed to attract new business from the surrounding area. One of the things I didn’t count on was getting lots of calls from national service providers looking for technicians to provide service for their customers in our area. After dealing with several, I thought I’d share my experiences and insights on what to look for and what to watch out for.
For those of you unfamiliar with National Service Providers
The majority of the national service providers advertise on their websites that they have thousands of technicians, around the country who can provide service on any machine in any zip code. When a customer calls and agrees to their services, the customer then waits for a call back with notification of when the tech will be out. Typically, the national company checks their database for providers in the area or they get online and call around to local service providers to find a technician qualified to work on the machine. The local provider they find must be willing to do the work for a specific fee and within a designated period of time. Once the national service provider finds a local service provider to accept the call, the tech goes out and fixes the customer’s machine as a representative of the national service provider.
However, the above scenario is not always the case. Read More