While I don’t get as many questions about the different types of toner or ink anymore, I see a lot more people using compatible, third-party or refurbished toner in color machines. Unlike must monochrome machines, in color machines non-OEM toner can result in major quality issues and expensive repair bills. In this post, we’ll explore the difference between monochrome and color machines as it relates to toner, and discuss some of the issues I’ve seen with non-OEM toners.

OEM (Original Equipment Manufacturer) – Toner cartridge made by the manufacturer of the product, which is specifically designed and tested to insure the best quality of print and longevity of the product. This is also referred to as “genuine”.

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In today’s competitive office equipment market it’s vital to make the cost for repairs of equipment as low as possible to make it reasonable to fix vs. selling a new machine. Servicing a small to midsize machine is definitely more profitable then selling a new machine. Therefore, everybody is searching for parts and consumables that are high quality and sold at a low cost. Large manufactures are more interested in selling new machines with lower cartridge yields realizing that they will make their money selling consumables for the product vs. selling parts. If you try buying parts from most manufacturers you soon realize the parts, if available, cost half the value of the machine. In this article I will discuss the difference between the variety of parts and consumables that distributors are providing so when you decide to make a purchase you have a better understanding of what you are getting for your dollar.  Continue Reading

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