The HP P4014 and P4015 printer model offers the same great quality we’re used to when we think of the 4000 series printers produced by HP. These machines offer fast print speeds, high print volumes, few service calls, and inexpensive parts making repairs cost effective for customers. In this article I’ll point out a few of the minor problems with the 4014 and 4015 models, discuss a little about the differences between the two models, and why end users, techs, and sales representatives should be cautious when making buying decisions.

Slow Start
Unfortunately, these printers were first introduced at the time of the stock market crash in 2008 and 2009. Companies were downsizing. Large companies found themselves with extra printers or budgets that didn’t justify replacing a printer when their old faithful 4200 or 4250 could be repaired for a third of the cost of a new machine. And the market became flooded, and still is, with slightly used 4200 and 4250′s with low page counts that look brand new and are available at a low cost.

I’ve found that many large companies like the fact that they have several printers that use the same toner cartridges, making ordering and supplying more efficient.   Continue Reading


By far the most troublesome part of these HP machines is the fuser and swing plate assembly. Due to the increased print speed of these models and the heavy usage the printers handle, the fuser and surrounding gears tend to receive a lot of the abuse and wear. Noise is the main issue. If you work on these machines expect to receive a lot of calls related to noise and jam issues in the rear of the machine. Mainly in this article I will focus on noise issues but I’ll also take a look at other problems related to the fuser.  Continue Reading


In this article I’ll discuss the variety of common service related issues in the early HP 4000 series printer family. You may be wondering why I’m focusing on these older printer models.  In my opinion, next to the HP 4 and 5 series, the HP 4000 series is one of the best lines of printers ever made. Many of these machines are still in the field and, due to age, some of these problems are becoming more frequent. Because these machines have become “more repairable” over the last year since the price on the parts has drastically dropped and the cost of the toner cartridges have gotten lower, they are some of the cheapest machines to run given the cost per page. So for your customers who are thinking about how they can get the most for their money, these machines offer what they are looking for.

NOTE:  Almost all the part numbers listed in this article are for the 4000 series. The 4100 uses different part numbers for the feed rollers, pick up and feed assemblies, and the paper size board is different on some of the models given the extra feed trays. Get the 4100 printer specific part numbers here

Let’s take a look, then, at some of the common errors.  Continue Reading

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