End User Tips on Fixing Common Problems

Every printer is bound to have problems arise over its life time. Some problems will be easy enough to fix that your customer can handle it. Other problems, of course, require the skills of a professional service technician. In this article I will touch on some of the easy fixes that customers can mostly likely handle on their own.

Tip for Service Companies
There are many reasons why some of the easy problems most customers can handle on their own can effect a service company’s reputation. While it’s fun for us techs to go out to a customer’s office and tell them they just have a defective toner or clean white-out off a glass strip and charge a fee, our goal is to make our customers happy. One key to doing that is to make sure they don’t see us all the time to fix minor issues. If your customer’s Accounting Department sees constant billings from a service provider they start to wonder if they are doing a good job. It might not be the techs fault, but the customer paying the bills might not see it that way. While educating your customers with a few tips might, at first, seem like a bad idea from a financial point of view; it can go a long way toward promoting a trusting, honest relationship with your customers for a lasting relationship and a good reputation.

Of course not all customers care about fixing their own printers. Some just want the printer fixed and done whenever there is any kind of problem so, when attempting to give tips and advice, pay attention to your customer. If they seem uninterested, cut the conversation short and move on. Not everybody cares for free advice.

Fixing Common Problems

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HP P4014 and P4015 Printer Common Issues

The HP P4014 and P4015 printer model offers the same great quality we’re used to when we think of the 4000 series printers produced by HP. These machines offer fast print speeds, high print volumes, few service calls, and inexpensive parts making repairs cost effective for customers. In this article I’ll point out a few of the minor problems with the 4014 and 4015 models, discuss a little about the differences between the two models, and why end users, techs, and sales representatives should be cautious when making buying decisions.

Slow Start
Unfortunately, these printers were first introduced at the time of the stock market crash in 2008 and 2009. Companies were downsizing. Large companies found themselves with extra printers or budgets that didn’t justify replacing a printer when their old faithful 4200 or 4250 could be repaired for a third of the cost of a new machine. And the market became flooded, and still is, with slightly used 4200 and 4250’s with low page counts that look brand new and are available at a low cost.

I’ve found that many large companies like the fact that they have several printers that use the same toner cartridges, making ordering and supplying more efficient.   Continue Reading