Lexmark T612 Laser Printer – Error Code 928 Service Erase Lamps


Start with checking the serial number label and look for the ‘B’. If it’s there, as I suspect it will be, you don’t have erase lamps. You’ll need to replace the High Voltage Power supply.

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If You’re Looking for Straight Answers on Managed Print Services, Know Which Questions to Ask!


This recent post on the Lexmark News Blog will help you gain a better understanding of what to consider when looking at a Managed Print Solution.
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To grow, companies must improve the customer experience by better supporting the employees that service customers, wherever business is done. And a valuable way for companies to support their employees is via Managed Print Services.

Managed Print Services is a portfolio of software tools, custom solutions and strategies that can transform organization’s by going beyond overall print efficiency to deliver savings and optimize business processes.

The key to Managed Print Services is finding a provider who will empower your people to collaborate so they can do their best work and be more productive. So how do you select the right MPS partner for your needs?

Click on this link to watch the video by Gartner analyst, Ken Weilerstein, who discusses what you need to consider in selecting the right partner, with the right experience for successful MPS implementation across multiple environments around the globe.

Random HP Printer Problems and How to do Repairs


Today, let’s talk about some common problems with HP printers and how to fix those problems at minimal cost.

If you’ve been following this blog for a while, you know that I think HP machines are some of the best built printers out there.  And, I think it’s a shame that companies replace their HP printers with other products that may not last as long.  I recommend taking the time to find out what is wrong with your printer and what it would take to repair it, before deciding to replace it.

That said, here are some of the service issues I’ve come across in the last several months with some of my customers and their HP printers.

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