The Hidden Costs of Cheap Toner

We recently came across this very informative blog post on The Next Bench Blog. Click through to read the entire post.

Here are the highlights:

Hidden Cost #1: Messy, cheap toner leaks on you, your printer, or your documents
Hidden Cost #2: Cheap toner gives you lackluster quality on your prints
Hidden Cost #3: Cheap toner wastes your time with a difficult and time-consuming replacement process
Hidden Cost #4: Cheap, unreliable toner cartridges give inconsistent results, clog your printer, or otherwise fail

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Genuine OEM Toner and Ink vs. Compatible, Third-Party, or Refurbished

While I don’t get as many questions about the different types of toner or ink anymore, I see a lot more people using compatible, third-party or refurbished toner in color machines. Unlike must monochrome machines, in color machines non-OEM toner can result in major quality issues and expensive repair bills. In this post, we’ll explore the difference between monochrome and color machines as it relates to toner, and discuss some of the issues I’ve seen with non-OEM toners.

OEM (Original Equipment Manufacturer) – Toner cartridge made by the manufacturer of the product, which is specifically designed and tested to insure the best quality of print and longevity of the product. This is also referred to as “genuine”.

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HP P3005, M3527, M3585 Noise in Printer

If you have replaced the fuser in one of these printers and now there is a rough, vibrating noise from the rear of the printer, change out the gear kit [part #CB414-67923]. If that does not resolve the noise problem you’ll need to also change out the fuser drive assembly [part #RM1-3746].

By replacing the drive assembly, the gear kit and the fuser at the same time, it keeps all the gears at the same pitch, eliminating vibration and noise.
This HP printer tip courtesy of Bill Raymond, a service technician here at Market Point.

Lexmark T65X Thumping and Intermittent Jams

First,change the fuser to see if that fixes the problem.  When replacing the fuser doesn’t fix the problem, check the main drive assembly fuser drive gear for wear. I have seen the teeth on the gear worn down to a point that the gear cannot drive the fuser and it starts bobbing up and down, creating a thumping sound and/or slight grinding noise.

This problem will also cause intermittent paper jams at, or by, the fuser.  The only thing to do at this point is to replace the main drive assembly [part #40X5749].
This Lexmark troubleshooting tip courtesy of Bill Raymond, a service technician here at Market Point.