Companies sometimes go into managed print services (MPS) without realizing its full value. Many vendors talk about devices, device consolidation and simplified management, but that’s just part of what MPS can offer.
True MPS focuses on what helps your teams be more productive. It’s not about printers and click charges; it’s about your people and the information they need to do their jobs. Most workers just want to print what they need when they need it. They don’t want responsibility for all the things that go along with making that happen.
Like most machines built in this time period, the formatters in these machines are known points of problems. In this article, I’ll talk about the various problems you’ll see when the formatter has issues and how to go about troubleshooting to verify you are ordering the right part.
Types of Formatter Issues
Blank display with one, two, or three of the attention, data, or ready lights lit up solid or blinking.
HP logo hung on display or constantly moving but never going to a ready state.
Stuck on memory cycle, display goes blank after memory cycle or there is a row of asterisks or blocks on the display.
Warm up or initializing stuck on the display.
These are the main formatter issues I’ve seen or read about on this model. I’m sure there are more possible results so if your issue isn’t listed above continue reading.
Note: These machines do take time to complete their power-on sequence. Some customers get impatient and think they have a problem when they don’t.