In the last few weeks I’ve had to replace four trays for machines that had broken paper stops. I believe a lot of these problems stem from customer misuse/abuse.
In general, I go out on these calls because the machine has been having issues for quite some time and finally the paper stop breaks in the rear of the machine causing the machine to stop printing completely.
As the pickup roller in the tray wears down the machine struggles to feed paper out of the paper tray. Customers tend to fill the tray full with paper, which helps in the short-term for feed issues but doesn’t fix the underlining issue. Over time, even a full drawer of paper doesn’t alleviate the problem. Plus, after overloading the paper tray and slamming it in and out repeatedly the stop at the back of the tray breaks leaving the tray useless.
Let your customer know — instead of struggling with feed issues for months, getting frustrated and taking their anger out on the feed tray, a visit from their service tech to diagnose the problem and repairing/replacing the worn parts on the machine will prevent additional damage and repair costs. Purchasing a new feed tray can double a repair bill; roller and sep pad replacement is easy and inexpensive.
And, with a little technical savvy, the users may be up to the task of replacing the roller/sep pad themselves.
If you’re a user and find that your printer is having feed issues, order the parts listed below and follow the easy to understand instructions found in the service manual at Market Point’s website to avoid unwanted repair cost.
Cassette Tray, P3005, part # RM1-3732
Pick up roller, P3005, part # RL1-1370
Sep Pad, P3005, part# RM1-6303
Cassette Tray, P3015, part # RM1-6279
Pick up roller, P3015, part # RM1-6313
Sep Pad, P3015, part # RM1-6303
Kevin Gumpp is a certified printer technician and freelance writer for Market Point. If you have a question regarding this topic or have any other printer repair related questions or topics for which you would like more information, please send an email to firstname.lastname@example.org.