With the merger of Market Point and TKO Electronics, companies can now easily access a bigger, broader inventory of IT and printer related products through a common, best-in-class web portal. You’ll also benefit from the combined company’s ability to leverage vendor relationships for more competitive pricing.
Exemplary customer service and support continue to be of the highest priority across the organization. And, with the acquisition comes a new west coast facility, providing more options for Market Point’s west coast customers.
A few months ago I went out to a customer site to update firmware on five HP P4015 machines. They had been having unexpected print problems after upgrading their computer systems to Windows 8. Unfortunately this seemingly simple job went south quickly. Let me explain.
I downloaded the firmware on the first machine and it crashed half-way through the update. I rebooted the machine and was confronted with a SEND RFU UPDATE message. I was able to get the machine to a ready state and print some test pages but the network port was no longer working so I had to go to the USB update. Again, the firmware update crashed half-way through. Continue reading
Since 1991, Lexmark has offered its customers free and easy to use methods of recycling their empty toner cartridges through the Lexmark Cartridge Collection Program (LCCP). But what happens once Lexmark receives those cartridges?
To find out what the LCCP program offers customers and how it helps the environment, read the interview with Rob Burkholder, program manager of supplies sustainability for Lexmark.