About

Market Point is a Lexmark Elite Authorized Parts Distributor (2012 recipient of the Elite Authorized Parts Distributor of the Year award) and an HP PartsOne Partner.   We have been a leading national distributor of printers, printer parts and printer supplies since 1993.  As experts in the procurement process, we lower your total cost of operations through innovative, advanced technology designed to help you efficiently source, acquire and ship product, streamline returns processing and reduce cost per transaction. We have a combined experience of over 30 years in the business and a reputation as a trusted, reliable vendor who builds value based relationships. That’s why thousands of companies and printer service organizations of all sizes depend on Market Point to deliver quality product, efficiently and competitively.

Market Point works with proactive service companies who understand the best way to grow their business is to find best value solutions for their customers, manage costs and improve profitability. If you’re a service company or a service department in a large organization and you sometimes feel overwhelmed by the day to day details, then Market Point can help.

From our super-easy to use website that helps you work smarter, to our unparalleled expertise in product performance, accurate and expedient fulfillment processes, and technology capabilities to help you make the best value decisions and avoid errors and hidden costs, to our fanatical commitment to excellence in customer service – no other vendor takes your success more seriously than Market Point!

No other vendor works with you to help you manage costs, improve profitability and grow your business like Market Point does.
We pay attention to what matters to you, our customer;

  • unparalleled expertise in product performance
  • accurate and expedient fulfillment processes
  • technology capabilities
  • commitment to excellence in customer service

We help you grow your service business by helping you to lower total cost of operations, streamline processes, reduce cost per transaction and locate new customer opportunities.

With a singular focus on the Lexmark and HP printer, parts, and supplies market, we develop and maintain value based relationships to deliver quality product, efficiently and competitively. On time. Every time.

Customer service
It’s the backbone of everything we do and we have the expertise to back it up with over 20 years in the business. We work hard to maintain our long-standing reputation as a trusted, reliable Lexmark and HP printer parts and supplies vendor.

…things are going very smoothly and we are taking advantage of your services whenever possible. I appreciate all of the great help I get from everyone over there no matter who I speak to via telephone or email. You are all making my job very easy.
[Scott H., Purchaser, Cannon IV, Inc.]

We are committed to providing quality products at fair prices.
It is this commitment to quality, service and support that keeps customers coming back to us, again and again.

Thanks for dealing w/ my fuser issues. The attention given proves that the customer has Real meaning in making decisions. I have had many dealings with vendors in my 30 years of field service, thanks for responding with true professionalism.
[Kurt W, Quality 1 Laser Services]

Good prices combined with excellent customer service is what keeps me coming back, and you are definitely #1 in my book!
[J. Wagner, President]

Experience counts!
Our Lexmark and HP printer technicians are experienced, certified and absolutely the best in the business!

So far only one hiccup shipping to a UPS drop box that we were able to fix the same day. Since then we have had no problems at all. Things are going very smoothly and we are taking advantage of your services whenever possible. I appreciate all of the great help I get from everyone over there no matter who I speak to via telephone or email. You are all making my job very easy.  Scott H., Purchaser, Cannon IV, Inc.

Excellent service! Your technical support sorted the problem out within seconds. FANTASTIC STUFF 🙂 [Noel C.]

This is a very helpful and informative article [HP LaserJet 4200, 4240, 4250, 4300, 4350, and 4345 Series Fuser Problems.] Thank you for posting it! Your knowledge is very evident.  [from our blog]

We are inventory planning gurus.
Our deep understanding of our customers’ businesses and the nuances of each HP and Lexmark printer forecast allows us to predict and stock appropriate inventory so that your orders can be met correctly, efficiently and competitively.

We make it really easy to do business with us!
Our industry leading website improves efficiencies and helps you drive down costs, with:

  • Advanced online search
  • Customer specific pricing & product availability
  • Multiple parts search capabilities
  • Real time order, shipping & RMA tracking
  • Quick web quotes with one click order feature
  • Quote history maintained online for 30 days
  • Simplified check out processes including multiple ship-to addresses
  • Comprehensive online technical resources
  • Returns process management
  • Core banking
    • PRP return labels
    • Automated order, ship, return notifications
  • IM, Email, Fax and Live Chat communications
  • EDI
  • Usage, costs and recommended stocking reports

And, we do it all with an underlying commitment to integrity and finding solutions that work.

For additional Lexmark & HP printer technical support, please visit www.marketpoint.com

 

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