Troubleshooting Jamming and Paper Feed Issues on a Lexmark X264dn


The other day I went on a call for a Lexmark X264 that was getting multiple paper jam errors. The errors were not consistent; the printer worked fine at times but also had days where it was not working correctly.  When I arrived onsite, I printed a few pages and everything looked OK. So, I started looking further.

I removed the paper tray and checked the feed rollers. Then I tried printing again and got some paper jam problems. I removed the tray, again, for further inspection and found the source of the problem—the paper stop in the back of the tray was broken and had slid back so the paper wasn’t sitting up in the tray like it should. I installed in a new paper tray (part number 40X5381) and a few paper feed tires (part number 40X5440) and the machine was back and working the way it should.

Other possible causes of feed related issues are the registration rollers. If you remove the toner cartridge you will see a green and gray plastic piece that covers these rollers. Remove the four screws, pull the cover off and clean the rollers. These rollers get a build up on them and can cause odd feed issues. The media feed clutch that sits on the ACM unit is another part of the machine that I’ve seen cause some intermittent feed problems. This isn’t the easiest to get to but something worth checking out or replacing if you’re not seeing anything else that is the obvious. source of a paper feed problem.

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Kevin Gumpp is a certified printer technician and freelance writer for TKO Electronics/Market Point. TKO Electronics/Market Point is a  Lexmark Elite Authorized Parts Distributor selling Lexmark printer parts and a HP PartsOne Partner selling  HP printer parts. If you have a question regarding this topic or have any other printer repair related questions or topics for which you would like more information, please send an email to maryp@marketpoint.com.

Lexmark’s smart MFP ecosystem grows with new serverless capabilities, mobile solutions


Lexmark's smart MFP ecosystemHave you heard the industry term, “smart MFP ecosystem?” It’s one you’ll be hearing a lot from Lexmark. The concept explains Lexmark’s portfolio of offerings and positions the evolution of our printers to help customers understand how our offerings fit together and work seamlessly to solve their pain points. Read more

Going green: How Lexmark recycles your toner cartridges


Since 1991, Lexmark has offered its customers free and easy to use methods of recycling their empty toner cartridges through the Lexmark Cartridge Collection Program (LCCP). But what happens once Lexmark receives those cartridges?

To find out what the LCCP program offers customers and how it helps the environment, read the interview with Rob Burkholder, program manager of supplies sustainability for Lexmark.

Lexmark X464 MultiFunction Printer: Dark Background Problems


A few weeks ago I was called out by a third-party company to install a Lexmark maintenance kit on a X464 multifunction machine. When I arrived onsite and printed a few test pages I noticed that the machine had some heavy background print going on. The customer told me they had installed a new toner cartridge and had ordered a photo conductor (PC) unit but it hadn’t arrived yet.

I proceeded to install the maintenance kit and reset the counter as instructed. I advised the customer to replace the photo conductor when it came in. That did not take care of the problem and I was called back to further troubleshoot the background issue the machine was experiencing.

Troubleshooting (in this order)

1. First, clean the inside of the machine. Check the contacts on the PC unit and toner cartridge along with the spring contacts inside the machine on the right side. It also wouldn’t hurt to remove the transfer roller and clean those contacts. Continue reading

What is the ideal life span for your devices?


Expiration-DateHistorically, businesses have purchased printers and used them until they expire, which can take 10 years or more in some cases (we know some of you still have Optra S devices from 1997 out there!). Yet, these same businesses are leasing other output devices, such as copiers and fax machines, and replacing them every three years. Why is there such a big difference in life-cycle strategy for such similar technologies?

Is it because copiers are thought to be inherently less reliable and require replacement much more frequently?  Traditional copiers may have been less reliable, but the migration to digital printing engines brings them into a class that is much closer to printers, simply with added scanning mechanics on top. For example, Lexmark’s multifunction printers (MFPs), which can be used as digital copiers, are built upon the same reliable engines as our award-winning printers. So, the reliability of the mechanics in the MFP is similar to the printers, which may be used for many years. With that in mind, the recommended life span should be similar between MFPs and printers.

Several years ago, Lexmark engaged in a study with a large corporation to determine how often it should replace its printers.  [Read the full article here]