Troubleshooting Jamming and Paper Feed Issues on a Lexmark X264dn


The other day I went on a call for a Lexmark X264 that was getting multiple paper jam errors. The errors were not consistent; the printer worked fine at times but also had days where it was not working correctly.  When I arrived onsite, I printed a few pages and everything looked OK. So, I started looking further.

I removed the paper tray and checked the feed rollers. Then I tried printing again and got some paper jam problems. I removed the tray, again, for further inspection and found the source of the problem—the paper stop in the back of the tray was broken and had slid back so the paper wasn’t sitting up in the tray like it should. I installed in a new paper tray (part number 40X5381) and a few paper feed tires (part number 40X5440) and the machine was back and working the way it should.

Other possible causes of feed related issues are the registration rollers. If you remove the toner cartridge you will see a green and gray plastic piece that covers these rollers. Remove the four screws, pull the cover off and clean the rollers. These rollers get a build up on them and can cause odd feed issues. The media feed clutch that sits on the ACM unit is another part of the machine that I’ve seen cause some intermittent feed problems. This isn’t the easiest to get to but something worth checking out or replacing if you’re not seeing anything else that is the obvious. source of a paper feed problem.

===
Kevin Gumpp is a certified printer technician and freelance writer for TKO Electronics/Market Point. TKO Electronics/Market Point is a  Lexmark Elite Authorized Parts Distributor selling Lexmark printer parts and a HP PartsOne Partner selling  HP printer parts. If you have a question regarding this topic or have any other printer repair related questions or topics for which you would like more information, please send an email to maryp@marketpoint.com.

If replacing the toner cartridge doesn’t resolve light print problems, check the rollers.


On a recent service call, my customer complained to me that their HP LaserJet P4014 was having some print quality issues. When I printed a test page I noticed that there were several areas down the left side of the page that had light print. My first thought was to replace the toner cartridge but the customer informed me that they had already done so but the problem had been on-going.

Since the light print was not consistent down the page, but happened at intervals, I knew right away I could rule out the laser scanner assembly as the problem. After running a half test and confirming that the defect was on the page before the image was fused, I knew it was either the transfer roller or toner cartridge. Continue reading

Troubleshooting “black pages” caused by a toner leak


More often than not, toner leaks aren’t a serious problem.  When you simply remove the toner cartridge that is leaking and carefully clean out the print cavity, the machine is back in business. In a worse case scenario, you may need to vacuum out the print cavity to clean up larger messes.

Sometimes, however, it’s not this simple.

Case in point
On a recent service call for a leaking toner, the leak actually led to paper jamming under the toner cartridge. Continue reading

HP LaserJet 10.00.00 Supply Error


This error happens most often when a customer installs a new toner cartridge (the error suddenly appears on the display), but can also occur after the cartridge has been in the machine for a while or when the wrong cartridge is installed in the printer.

This 10.00.00 supply error is more often than not related to the chip on the toner cartridge but can also be caused by the reader inside the machine. Personally, I’ve never seen this error occur when using an HP OEM cartridge, I have only seen it when a customer is using a rebuilt or third-party cartridge.

In the HP 4200 and 4250 series the 38 and 42 cartridges can go into either machine. While they are hard to get in and out if interchanged, it can be done. When customers have multiple units of each printer in their business, they occasionally install the wrong cartridge, Continue reading

Loss of power in an HP M4555 MFP


A few days ago I was called out to work on a HP M4555 MFP machine that didn’t have any power—no lights on the control panel or formatter board, no fans, no anything. The call was through a National Service Provider (NSP) so a customer service technician had diagnosed the machine over the phone and a low voltage power supply (LVPS) was sent to the customer’s office to be replaced.

When I arrived onsite I tried a few quick troubleshooting steps and decided to go ahead and take a look at the LVPS and noticed that one of the two fuses on it had blown. Since the NSP had sent out a replacement power supply, and I already had this one out, I decided to install the new LVPS.

Typically, when you have a blown fuse, simply replacing the fuse or the board fixes the problem. Unfortunately, once I replaced the LVPS, put the machine back together, and turned it on I heard a loud popping noise and the nice smell of electrical components burning.   Continue reading

TKO Electronics Acquires Market Point


Acquistion announcement image on websiteWith the merger of Market Point and TKO Electronics, companies can now easily access a bigger, broader inventory of IT and printer related products through a common, best-in-class web portal. You’ll also benefit from the combined company’s ability to leverage vendor relationships for more competitive pricing.

Exemplary customer service and support continue to be of the highest priority across the organization. And, with the acquisition comes a new west coast facility, providing more options for Market Point’s west coast customers.

Learn more

Toner Specks Running Down the Page Vertically


Toner-Speck-on-paperA common problem that I run into with HP Color LaserJet 3500, 3550, 3700 printers is toner specks running down the paper vertically. This problem is different than periodic dots that show up on the page at defined intervals, otherwise known as repetitive defects. With a repetitive defect, note the color of the dot and measure the distance between the dots. The service manual describes what internal roller is causing the problem and you can simply replace the appropriate part.

Random toner specks can be a little more difficult to diagnose. Continue reading