TKO Electronics Acquires Market Point


Acquistion announcement image on websiteWith the merger of Market Point and TKO Electronics, companies can now easily access a bigger, broader inventory of IT and printer related products through a common, best-in-class web portal. You’ll also benefit from the combined company’s ability to leverage vendor relationships for more competitive pricing.

Exemplary customer service and support continue to be of the highest priority across the organization. And, with the acquisition comes a new west coast facility, providing more options for Market Point’s west coast customers.

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Firmware Update Issues? Check the Formatter Port


A few months ago I went out to a customer site to update firmware on five HP P4015 machines. They had been having unexpected print problems after upgrading their computer systems to Windows 8. Unfortunately this seemingly simple job went south quickly. Let me explain.

I downloaded the firmware on the first machine and it crashed half-way through the update. I rebooted the machine and was confronted with a SEND RFU UPDATE message. I was able to get the machine to a ready state and print some test pages but the network port was no longer working so I had to go to the USB update. Again, the firmware update crashed half-way through. Continue reading

Going green: How Lexmark recycles your toner cartridges


Since 1991, Lexmark has offered its customers free and easy to use methods of recycling their empty toner cartridges through the Lexmark Cartridge Collection Program (LCCP). But what happens once Lexmark receives those cartridges?

To find out what the LCCP program offers customers and how it helps the environment, read the interview with Rob Burkholder, program manager of supplies sustainability for Lexmark.

Toner Specks Running Down the Page Vertically


Toner-Speck-on-paperA common problem that I run into with HP Color LaserJet 3500, 3550, 3700 printers is toner specks running down the paper vertically. This problem is different than periodic dots that show up on the page at defined intervals, otherwise known as repetitive defects. With a repetitive defect, note the color of the dot and measure the distance between the dots. The service manual describes what internal roller is causing the problem and you can simply replace the appropriate part.

Random toner specks can be a little more difficult to diagnose. Continue reading

Printer Repair: 4 Tips on Buying the Printer Your Office Needs


Office Multifunction PrinterFrom our friends and fellow bloggers at Great Lakes Computer Corporation

So your printer just broke down, and you’re tired of having it repaired. Or maybe it’s old, and you know it’s time for a new one.

You can buy a cheap one that just gets you by, or you can get the deluxe powerhouse version that prints 20-50 pages per minute. How do you know which one you really need?

Here are some tips for making that decision

 

 

Is your HP 4200/4300 Series Printer “Clicking” as Paper Feeds Through?


I’ve been out on service calls and have seen, or heard, unusual things happening in the exit area of the HP 4200/4300 printers. What I’ve noticed is that sometimes the paper feeds through normally but with a little extra clicking or snapping noise. Other times the noise is accompanied by the paper not feeding through properly.

Problem
There are two exit flags that paper has to go through as it exits out of the machine to the face-down delivery area. One right-side flag is for the face-down bin-full sensor and the left side flag is just to provide equal pressure on the paper to the right side flag. On the bottom of the top cover HP has put two dampener pads like what you see on a solenoid. Over time these pads wear out. Continue reading