Another Perspective on Copiers vs. Printers and Lexmark vs. HP

Whether you call them copiers, printers or MFPs, the convergence of copy/print/fax/scan has created a blur in our use of the terms. Today, most people use “copier” when they are really talking about a multi-function printing device (MFP) that does copy, but also prints, faxes and scans.

OEMs who started out in the traditional copier market, such as Xerox, Ricoh, and others, and the companies that sell and service those brands, refer to them as copiers. They are the “office machines” businesses who have traditionally sold to office managers, purchasers, etc.

OEMs who started out in the laser printer business, such as HP and Lexmark, and the companies that sell and service those brands refer to them as printers or MFPs. They are the “printer” companies who have traditionally sold to IT departments.

Those lines are now blurred. Copiers print and printers copy. For the sake of clarity in this post, we’ll refer to them all as “copiers”.

We are fortunate to have two very talented service guys on this blog, Kevin Gumpp and Brian Ude.  They each have a unique perspective on the HP vs. Lexmark market in the world of MFPs. Read the ‘HP Guy’s’ perspective here.  Then check out the ‘Lexmark Guy’s’ Perspective below.


Let’s examine another reason HP might not be predominate in the copier market

And why, in this service guys opinion, they should lose some of the market share they have in the printer market.

It’s simple, HP’s service and support, beyond the major metropolitan areas, is virtually non-existent. Yes, almost anybody can get parts and supplies but not from HP and definitely not for warranty and service packs. Continue Reading

MFPs, Copiers, Printers, Fax Machines, Oh My!

Whether starting out or expanding a business, questions abound about what and how much printing/copying/faxing equipment you need.

Should you buy, rent or lease?
With the increasing number of brands, models and functions available confusion often gives way to multiple purchases of “affordable” printers and peripherals that can eventually cost way more than they’re worth in supplies and maintenance. In the end ‘under’ buying leads to the same result as ‘over’ buying; you’ve purchased a machine (or machines) that doesn’t meet the needs of your business.

One size does not fit all
I would urge every business owner to analyze their printing processes. Don’t skimp on this part. Put your best minds to work on the issue…including your service techs or service company! Continue Reading

For Print Quality Issues Toner Cartridge is Suspect Number One

For any print quality issue the first check should be the toner cartridge, especially if the cartridge is compatible or refurbished in a Lexmark printer. Any cartridge other than a brand name Lexmark OEM or Lexmark re-manufactured cartridge is suspect number one, even for some jamming problems.

Be on the look out
When you open the bag the cartridge is shipped in, watch for excess toner in the bottom of the bag and on the cartridge. If you find loose toner in either of these places put the cartridge back in the bag and locate another because, if you use it in that condition it’s going to leak toner inside your printer. The toner will pile up on the inside causing smudges and streaks, pages folded at one or both leading corners, and eventually jamming at the entrance to the fuser. Not to mention the print quality issues you’ll experience.

Here’s what happens
Under the cartridge, the toner will coat the Transfer Roller and show up as grey on the back of prints, and/or inefficient image transfer to the paper from the image drum in the cartridge.

Continue Reading

Troubleshooting Lexmark 4069 Fusers – Part 1

In my previous post I wrote about Lexmark T-Series fusers in general. Now I’ll get more specific. In this post I’ll try to provide some, hopefully interesting, observances about individual model idiosyncrasies, challenges and opportunities.

Remember, I’m not trying to tell anybody how to troubleshoot. Nor am I claiming that all the information contained here is gospel. This is just some stuff I’ve noticed, experienced and talked with other techs about over the years. It’s information that’s worked for me. I hope it works for you.

At the outset I’d like to say that Lexmark fusers are ‘complicated simplicity’. I said in the last post that Lexmark hasn’t changed much of the basic design since the Optra S. That’s the ‘simplicity’. The ‘complicated’ enters the picture with the number of little variations within each model according the Type Number.

Let’s begin our fuser journey with the Lexmark T61x.  Continue Reading