Last week I was called out to work on a HP CM6040 with a light print issue. When I arrived onsite I printed a few test pages and it became obvious that they were having problems with the black toner or image drum.
Today we’ll tackle this light print situation. It is not covered in the service manual and I believe, with the design of the machine, this could easily be a common issue.
The first thing to do when troubleshooting light print issues is to isolate the problem. Is it happening in all colors or just one? To find out, print some test pages; the diagnostic page and print quality (PC) troubleshooting pages are the best for looking at individual colors and comparing them to one another. However, you should also print the configuration, demo, supply usage, and Error Log pages to get a better understanding of what is going on with the machine’s history and usage.
Below is where to find the Print-Quality troubleshooting pages, for example. Continue reading