Firmware Update Issues? Check the Formatter Port


A few months ago I went out to a customer site to update firmware on five HP P4015 machines. They had been having unexpected print problems after upgrading their computer systems to Windows 8. Unfortunately this seemingly simple job went south quickly. Let me explain.

I downloaded the firmware on the first machine and it crashed half-way through the update. I rebooted the machine and was confronted with a SEND RFU UPDATE message. I was able to get the machine to a ready state and print some test pages but the network port was no longer working so I had to go to the USB update. Again, the firmware update crashed half-way through. Continue reading