Genuine OEM Toner and Ink vs. Compatible, Third-Party, or Refurbished

While I don’t get as many questions about the different types of toner or ink anymore, I see a lot more people using compatible, third-party or refurbished toner in color machines. Unlike must monochrome machines, in color machines non-OEM toner can result in major quality issues and expensive repair bills. In this post, we’ll explore the difference between monochrome and color machines as it relates to toner, and discuss some of the issues I’ve seen with non-OEM toners.

OEM (Original Equipment Manufacturer) – Toner cartridge made by the manufacturer of the product, which is specifically designed and tested to insure the best quality of print and longevity of the product. This is also referred to as “genuine”.

Continue Reading

Lexmark; Can They Make a Comeback?

I’ve been servicing office equipment for the last 13 years. When I first started servicing printers, HP was the main contributor to our income with about 75 percent of the calls. Lexmark held its own with 20 percent and the other 5 was everybody else. Over the years I have seen a steady decline in Lexmark with a rise from other manufacturers. This last year I have noticed a resurgence of Lexmark. I still haven’t been servicing them much but I’ve seen a few new models in customer’s offices and more advertisements as far as promoting new products. In this article I would like to discuss a brief history of the company, my opinion, and where their future may be heading.

The Rise

In 1991 the Lexmark brand was bought from IBM by the investment group Clayton, Dubillier, and Rice.  They took the printer division and setup shop in Lexington, Kentucky. Over the next several years, under the direction of a former IBM vice president, the company grew larger than anyone would have predicted. By the end of 1994 Lexmark was fourth in the retail market, they officially dropped the IBM logo, and with their huge impact in the market place everybody was taking notice.  With huge endorsements from Microsoft and Lexmark’s unique LAN based software, Markvision (1995), which allowed users to track machine status, view all machines on the network and allowed IT personal to change settings and fix machines before calls were even being made, Lexmark had created their own identity. Companies could now contribute their increase in efficiency to Lexmark’s products and services.  Continue Reading