Tips to Help Your Service Provider Help You


If you’re the one in your company who everyone calls when a printer is down or having a problem or if you’re the one who manages your printer service provider, here are some tips to help make the whole process easier!

Remember, your goals and your service provider’s goals are basically the same: quick response, professional business practices, reasonable rates, and getting the printer back up and running on the first visit whenever possible. With a little upfront information you can make sure that every service call goes smoothly and trouble-free.

One of the most important things that you can do to help ensure repair of your printer is done quickly and efficiently is to provide your printer service provider with all the necessary information upfront, before they hit your front door. It will help them to make sure they bring the right parts and/or tools with them on the first visit and avoid having to make a return trip. This simple step will go a long way in developing a good relationship with your service provider and improving your outcomes.

Before Placing a Call
Continue Reading

HP LaserJet 4200, 4240, 4250, 4300, 4350 Common Errors and Issues


Yet another great series of printers introduced in the 4000 line of printers by HP, these machines are the workhorses that we’ve come to expect from HP for fast every day printing. They experience very few problems and have long life spans. The majority of the problems are easily fixed and at a relatively low cost to the customer making these printers a favorite in any work environment.

In this article, I will discuss a few of the issues related to these machines to help make repairing them as trouble free as possible.

13.01 Paper Jam Error
Not the most common error but it still does occur on these printers. Obviously, the first thing to check is the feed separation rollers (part # RM1-0037)  The rollers for the 4200 and 4300 series tend to last a lot longer than original 4000 rollers but they still wear out so check to make sure they still have tread.  Continue Reading

Common Error Codes and Problems with the HP LaserJet 4000, 4050, 4100


In this article I’ll discuss the variety of common service related issues in the early HP 4000 series printer family. You may be wondering why I’m focusing on these older printer models.  In my opinion, next to the HP 4 and 5 series, the HP 4000 series is one of the best lines of printers ever made. Many of these machines are still in the field and, due to age, some of these problems are becoming more frequent. Because these machines have become “more repairable” over the last year since the price on the parts has drastically dropped and the cost of the toner cartridges have gotten lower, they are some of the cheapest machines to run given the cost per page. So for your customers who are thinking about how they can get the most for their money, these machines offer what they are looking for.

NOTE:  Almost all the part numbers listed in this article are for the 4000 series. The 4100 uses different part numbers for the feed rollers, pick up and feed assemblies, and the paper size board is different on some of the models given the extra feed trays. Get the 4100 printer specific part numbers here

Let’s take a look, then, at some of the common errors.  Continue Reading

HP P4014n Printer Error 57.01


In an HP P4014 printer, the 57 .01 ERROR is a fan error…..”FN103 has experienced an error”.  For printer troubleshooting, follow these instructions:  Continue Reading

Lexmark T650, T652 or T654 printer’s operator panel displaying a language other than English


If your Lexmark T650, T652 or T654 printer’s operator panel is displaying a language other than English and you want it to display in English, follow these steps: 

Press the Menu button.
Press Down button 4 times.
Press Select/Check button 4 times.
Scroll down and look for “English” option

HP P3005 Formatter Board Issues


The HP P3005, like the P2015, is known to have formatter board issues. The typical signs of formatter board issues on this printer are:  (1) a blank screen, (2) the printer freezes during memory check, (3) the HP logo is stuck on display, (4) an RFU load message, and (5) 49 errors. These are just the most common errors. You could experience other issues or messages due to the fact that the problem is with a chip on the formatter board.

Like the HP P2015, a design flaw causes the chip temperature to melt the solder used on the board, which breaks and causes a poor connection. HP could have used a stronger solder material to withstand the thermal stress or could have added a heat sink or fan to cool the chip. And, like the P2015, most board repair companies have figured out a way to resolve the issue for the long run.

HP, on the other hand, is still trying different chips to solve the issue. I recently learned that HP just released yet another version of the board but the verdict is still out as to whether this will finally solve the issue. The web is flooded with unhappy customers who have had boards replaced by HP just to have the same problem again, six months later.

Troubleshooting this Formatter Board Problem

The first thing we need to do is verify what is causing the issue. To do that, first unplug and remove any accessories, such as optional trays, or memory or jet direct cards, and then reboot. If the error goes away, reinstall the accessories one at a time unplugging each time before the next component is installed until you find the component causing the issue. On some machines the error isn’t always present so reboot a few times if the machine starts working to verify if you actually resolved the issue.

If, after removing the accessories, the error is still present then we need to perform an engine test. The engine test bypasses the formatter and tests the basic engine functions to verify the machine’s print engine is physically working. To perform this test you need to remove the right side cover and find the engine test button located a few inches down from the fan cover.

HP P3005 Engine Test

The engine test bypasses the formatter and tests the basic engine functions. To perform this test remove the right side cover and find the engine test button located a few inches down from the fan cover.

You might need something small, like a paper clip or canned air straw, to depress the button. In some cases the formatter might prevent you from performing the test so the formatter might need to be removed before the test will work. On one machine I worked on recently, by pressing on the chip above the memory card slot, the chip known to cause these errors, the machine booted up to a ready state but failed when chip was not pressed on.

Confirmed Printer Formatter Issue

If you’ve gotten an engine test out of the machine, we verified a formatter issue. We have a few options of how to proceed. You can

  • replace the whole machine with a new or refurbished unit,
  • have the board professionally repaired,
  • replace the board with a new or refurbished board
  • try the homemade fix (not recommended)

Replacing the printer with a new or refurbished printer

I personally frown upon this unless, after inspecting the whole printer, you find other problems like a worn printer fuser, noisy scanner motor or a large copy count. In other words, big ticket items that will lead to a costly repair bill.

I like knowing the history of printers that I service and with past experience with refurbished printers you never know what you’re getting. It’s like buying a reconditioned cartridge. Two out of ten will probably give you issues. New printers, unless justified with the overall condition of the unit or repair bill, just makes people believe they are throw away units leading to less service calls. And if you have a large repair bill just for a formatter board replacement you need to shop around because someone is taking advantage of you.

Buying a new or repaired formatter board

This is the first choice I always make. Get yourself a reconditioned formatter board with a warranty from a professional, reliable company like Market Point. HP just added a new version of the board so I wouldn’t trust new since they haven’t figured it out before now.

Sending the formatter board in for repair takes time, which you usually don’t have and if you repair for a living, like me, it makes you look bad because one of the keys to service is quick and reliable turnaround. So rebuilt and warranty, even though you might pay a little more than sending it in, gives you the quickest and best results. And in the eyes of your fellow employees or customers makes you look like the hero because in today’s world quick response is key to success.

The homemade fix

You can find this repair on several places on the web. Due to the nature of the procedures, if not performed correctly, further damage to the machine or to yourself can result. So I believe Market Point does not want to be held responsible due to injury resulting from information posted on their website. I personally have performed these procedures and fixed machines but the results will vary and while it might get your machine running again, it’s not the same as having it professionally done. In the long run I would recommend purchasing a reconditioned board that has been professionally reworked and has a warranty.

Hopefully, this article has helped you resolve your P3005 formatter issue. I expanded more on your repair options in this article to help you make an informed decision when it comes to your options. As I stated with the HP P2015, the P3005 machines are great machines and when working properly do an excellent job. Given the history over the last ten years, more and more problems are happening with the newer models. If spending around $200 to fix this machine does the job and the machine is in good condition then it’s probably in your best interest to fix rather than replace and spend $600 to $800.

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Kevin Gumpp is a certified printer technician and freelance writer for Market Point. If you have a question for Kevin regarding this topic or have any other printer repair related questions or topics you would like more information on, please send an email to maryp@marketpoint.com.

HP Printers 49.XXXX Service Errors


In the past several years 49.xxxx service errors have become one of the most common errors associated with all models of the HP line of printers. In this article, I’ll discuss the meaning of the error, what causes it, and gives some tips on trying to fix it. Yes, I said try. Given the nature of the errors each one is unique and what might work on one will not work on another. So patience and a little bit of luck might be needed. Read on…

First, the 49 error is an internal communication problem. The firmware has had a critical error and the formatter processor has aborted its operation. XXXX refers to the address of the fault. This doesn’t mean much to end users but HP likes to record these so if they start seeing a high level of errors with the same fault address they can focus on making changes with the firmware or other parts to prevent the error from recurring.

HP’s service manual says the 49 error can be caused by a bad print command, corrupt data, invalid operations, firmware, formatter, or possibly by accessories like an EIO card or memory. Some reports even say extra trays, duplexers, envelope feeders, etc., under certain circumstances, can cause this error.

With the amount of 49 errors and the ranges of fixing them I wouldn’t necessarily say it’s caused by a bad command or corrupt data. That’s HP’s way of saying ‘it’s someone else’s fault.’ The truth is there are lots of other manufacturers out there that aren’t having this problem.

Many of these 49 errors are happening with newer software, file types like PDFs, special fonts, formats, or pages pulled off the internet. So, the reality is, HP’s driver/firmware software doesn’t seem to be keeping up with the rapidly evolving software industry. I will say that recently I was checking out some firmware fixes for a few printers and was surprised to see several 49 errors being addressed in the firmware updates. So HP is aware of these issues and attempting to correct the problems.

Isolating the problem
Many times, users power off, and when they power back on the printer starts working.  Shortly thereafter, or within the next few days, the 49 error reappears and a service call is needed.

I suggest the following steps to isolate the 49 error problem:

(1) Power off the device and disconnect any communication cables; Network, USB, or Parallel cable. 

(2) Wait 30 seconds and turn the device back on. If the error is still present then we know we have a device error – move to step #3. If the error goes away, see Communication between the computer and network (below).

(3) Unplug the printer and remove any accessories like EIO cards, memory, extra trays, duplexer (if removable), and envelope feeder. If the error goes away when you power back on, start reinstalling the parts one at a time, powering off before installing each part until you find the part causing the error. Once you’ve isolated the problem part, before replacing that part, check for any firmware updates and then reinstall the part. Some firmware updates fix this type of issue.

If the 49 error is still present after removing everything possible, try a cold reset or NVRAM initialization (see service manual for details). A cold reset resets minor stored memory settings like control panel settings or internal and external jet direct settings, so, if possible, know these settings before proceeding or remove the jet direct card. NVRAM is more evasive and clears out more of the internal memory like error logs and certain counters.

If the 49 error persists, it’s time to replace the firmware DIMM, if there is one, or to replace the formatter board. On extremely rare occasions the DC controller or power supply can be at fault. Check the service manual for specific 49 errors related to these parts. 

Communication between the computer and network
More than 95 percent of the recent 49 error faults are communication/software related. If the printer is connected to one PC we simply see what file was sent to the printer last (usually still in your computers print queue). Note the file and delete the job from the queue.

The printer’s service manual says to download the latest and greatest firmware or driver. I, personally, have fixed lots of the 49 errors just by changing the driver. Most HP printers have three drivers; PCL 5, PCL 6, and Postscript so first, simply try another driver. I usually go with PCL 5 or PCL 6. Most of the errors I see are when using the Postscript driver. HP likes to show the fixes beside the driver and firmware so check them out. As I mentioned earlier, I was surprised at the amount of 49 errors being addressed on the few I looked at.

Once the driver or firmware is changed, reprint the problem print job. If you’re still getting an error, try downloading a generic universal print driver, which you can find in the same section as the firmware and driver downloads on HP‘s website.

Converting the document
If, after trying all drivers and updating the firmware, you are still getting the 49 error, convert your document to another software application. For example, convert a Word document to a PDF or vice versa. The logic behind this is that you probably have a command in the document that the printer doesn’t know how to handle. When you convert the document to new software the data is reformatted.

Still getting the 49 error?
Most errors should be fixed by following the above steps. Still, I know of cases where all of these steps were tried and the printer still gives the error. As I stated earlier, the causes of the 49 error are vast and each one is unique. As a last resort, find the offending print job and try printing it to a different printer. I did see on firmware released this year HP has added an auto recovery feature. Read more here: Auto Recovery Feature for 49.xxx Errors

For printers on the network, trying to isolate the issue can be frustrating and time consuming. If you have a server print queue, check the queue for the offending print job. If print jobs aren’t stored in a server print queue, you will have to go around individually to each workstation to find who is sending the offending job. Once found then follow the steps in the previous section.

Ask Questions
I’ve found that most 49 errors occur when someone has recently installed new or old software, downloaded something off the internet, created a new file, or tried altering a document by changing fonts, color scheme, adding a picture, or formatting. Ask questions! Look for something that has recently changed, even the smallest detail can be the most important.

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Kevin Gumpp is a certified printer technician and freelance writer for Market Point. If you have a question for Kevin regarding this topic or have any other printer repair related questions or topics you would like more information on, please send an email to maryp@marketpoint.com.