Over the last few years it has become obvious that being only a copier technician is not enough. More and more service companies are requiring that their copier technicians work on printers, too. In this article, I will discuss why this has become the new trend and what I believe copier technicians can do to make this transition as smooth as possible. I went from being a computer, printer, typewriter, fax, and plotter technician to a copier tech and I’ve trained computer and copier techs to work on printers. I’m not saying I’m an expert in this field but I have noticed several things that copier techs tend to do and things that they have been able to implement to ease the transition into their new role.
Why are Copier Technicians now Becoming Printer Technicians? Analog copiers used to break with pretty regular frequency. While copiers still tend to require repair more often than printers, new digital copiers tend to break less often. Copier dealerships in the past few years have either been forced to downsize their technicians because they don’t have enough work load or they explore new opportunities in printers and try to set upMPSprograms to handle all of their customers’ equipment needs.
Times are changing and dealerships that aren’t on board with expanding their service opportunities are falling by the wayside. Continue Reading
Every printer is bound to have problems arise over its life time. Some problems will be easy enough to fix that your customer can handle it. Other problems, of course, require the skills of a professional service technician. In this article I will touch on some of the easy fixes that customers can mostly likely handle on their own.
Tip for Service Companies There are many reasons why some of the easy problems most customers can handle on their own can effect a service company’s reputation. While it’s fun for us techs to go out to a customer’s office and tell them they just have a defective toner or clean white-out off a glass strip and charge a fee, our goal is to make our customers happy. One key to doing that is to make sure they don’t see us all the time to fix minor issues. If your customer’s Accounting Department sees constant billings from a service provider they start to wonder if they are doing a good job. It might not be the techs fault, but the customer paying the bills might not see it that way. While educating your customers with a few tips might, at first, seem like a bad idea from a financial point of view; it can go a long way toward promoting a trusting, honest relationship with your customers for a lasting relationship and a good reputation.
Of course not all customers care about fixing their own printers. Some just want the printer fixed and done whenever there is any kind of problem so, when attempting to give tips and advice, pay attention to your customer. If they seem uninterested, cut the conversation short and move on. Not everybody cares for free advice.
It’s important to be familiar with each model of Lexmark printer that you maintain or repair. Study and compare the fuser drawings and you’ll find many of the design elements are the same. However, differences in print speed require different lamps, backup (pressure) roller sizes, heat roller construction, thermal fuses, and thermisters. And although the lamp contact assemblies are basically the same, their installation can vary widely. Notice also that some fuser elements vary within a given model according to the Printer Type Number (last 3 digits after the engine number found inside the front cover). These differences are important for image quality, and therefore, customer satisfaction. If there’s enough design deviation the result will be a 920 series Service Error Code. If not, the result will be service calls to adjust paper and fuser settings, dissatisfied customers and a shortened fuser life.
Lexmark Service Bulletins are an excellent source of information. For example, Bulletin #T65x 114 has good information on accordion type jams inside the fuser. I’ve included the section “Changing the type of fuser unit installed (T65x and X65x Series printers only) below. If you’re an Authorized Service Provider (ASP) Lexmark will email service bulletins to you directly. If you’re not an ASP they are available, on a limited basis, at the “Support/Download” part of Lexmark’s website. Also, check this blog and others like it, these experts should have this stuff memorized.
The following paragraphs are intended for your information.
They contain little things I’ve learned over the years on the job and from other techs. There is no intention, implied or otherwise, to try to tell anyone how to troubleshoot or repair any printer. I think there is some good information that worked for me at one time or another and hopefully it’ll work for you. Continue Reading
Yet another great series of printers introduced in the 4000 line of printers by HP, these machines are the workhorses that we’ve come to expect from HP for fast every day printing. They experience very few problems and have long life spans. The majority of the problems are easily fixed and at a relatively low cost to the customer making these printers a favorite in any work environment.
In this article, I will discuss a few of the issues related to these machines to help make repairing them as trouble free as possible.
13.01 Paper Jam Error Not the most common error but it still does occur on these printers. Obviously, the first thing to check is the feed separation rollers (part # RM1-0037) The rollers for the 4200 and 4300 series tend to last a lot longer than original 4000 rollers but they still wear out so check to make sure they still have tread. Continue Reading
In this article I’ll discuss the variety of common service related issues in the early HP 4000 series printer family. You may be wondering why I’m focusing on these older printer models. In my opinion, next to the HP 4 and 5 series, the HP 4000 series is one of the best lines of printers ever made. Many of these machines are still in the field and, due to age, some of these problems are becoming more frequent. Because these machines have become “more repairable” over the last year since the price on the parts has drastically dropped and the cost of the toner cartridges have gotten lower, they are some of the cheapest machines to run given the cost per page. So for your customers who are thinking about how they can get the most for their money, these machines offer what they are looking for.
NOTE: Almost all the part numbers listed in this article are for the 4000 series. The 4100 uses different part numbers for the feed rollers, pick up and feed assemblies, and the paper size board is different on some of the models given the extra feed trays. Get the 4100 printer specific part numbers here