Market Point helps repair shops maintain profitability by avoiding cut-rate aftermarket parts that lead to expensive repair bills.


Just as the family automobile requires periodic service, so too, do today’s output devices, including printers, document feeders and finishers. To ensure peak printer performance and maximum device availability, two factors are essential: using genuine Original Equipment Manufacturer parts and expertise in determining exactly which parts need replacement. Providing dealers and self-repairers with genuine Lexmark parts and support is crucial, especially as unauthorized parts become increasingly common and cause more problems than they aim to prevent, because of high failure rates.  Read the full story here.

For Print Quality Issues Toner Cartridge is Suspect Number One


For any print quality issue the first check should be the toner cartridge, especially if the cartridge is compatible or refurbished in a Lexmark printer. Any cartridge other than a brand name Lexmark OEM or Lexmark re-manufactured cartridge is suspect number one, even for some jamming problems.

Be on the look out
When you open the bag the cartridge is shipped in, watch for excess toner in the bottom of the bag and on the cartridge. If you find loose toner in either of these places put the cartridge back in the bag and locate another because, if you use it in that condition it’s going to leak toner inside your printer. The toner will pile up on the inside causing smudges and streaks, pages folded at one or both leading corners, and eventually jamming at the entrance to the fuser. Not to mention the print quality issues you’ll experience.

Here’s what happens
Under the cartridge, the toner will coat the Transfer Roller and show up as grey on the back of prints, and/or inefficient image transfer to the paper from the image drum in the cartridge.

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New OEM Parts, Refurbished, and Aftermarket Parts. What’s the difference?


In today’s competitive office equipment market it’s vital to make the cost for repairs of equipment as low as possible to make it reasonable to fix vs. selling a new machine. Servicing a small to midsize machine is definitely more profitable then selling a new machine. Therefore, everybody is searching for parts and consumables that are high quality and sold at a low cost. Large manufactures are more interested in selling new machines with lower cartridge yields realizing that they will make their money selling consumables for the product vs. selling parts. If you try buying parts from most manufacturers you soon realize the parts, if available, cost half the value of the machine. In this article I will discuss the difference between the variety of parts and consumables that distributors are providing so when you decide to make a purchase you have a better understanding of what you are getting for your dollar.  Continue Reading